Computer FAQ
Check that the power cord or charger is plugged in securely at both the computer end, and into the wall. If it is plugged into a power strip or battery backup, make sure that it is turned on and functioning properly.
If it is still not turning on, press and hold the power button for 30 seconds. Release the power button and wait 10 seconds, then try to turn on the computer.
If it will still not turn on you may have a hardware failure, in which case call us or bring it into our shop for our technicians to take a look.
If you computer crashes and comes up with the classic “blue screen of death”, it could potentially be a number of problems. The most common issues that arise when a blue screen happens are issues with memory, driver conflicts, or other hardware issues.
On Windows 10 OS, a brief summary of what went wrong appears on the screen with an error code. We suggest writing this code down and giving us a call to advise you on what to do next.
As with most computer errors, start by shutting down the computer and turning it back on. This will help determine if it was actually an error with the hard drive, or just a fluke. If the hard drive is damaged or failing, it will fail to boot again in most cases. If this happens contact us. We will want to immediately attempt a backup of your data so that you don’t lose photographs, files, documents, and anything else stored on you hard drive.
Today’s computers are designed to be robust and run for long period of time. However, leaving you computer running 24/7 could cause issues with the life span of the fans, which are used to cool down your PC. Additionally, we recommend you turn off, or restart your computer at least a week in order for it to reset, and install updates.
Users should avoid doing a hard shutdown unless there is an issue with the computer. By going through the shutdown command, the computer works through each step of its shutdown the way it was designed.
If you hear a grinding or other odd noise when your computer is running it could be one of two things. First, if it is a faint grinding noise that sounds like a disc is spinning up, you could have a failing hard drive. If this is the case contact us right away.
If it is something else, it is possble that one of your fans inside the computer is starting to fail. In this instance you will want to get in touch with us to strip apart your machine, locate the failing fan, and install a new one so that your computer continues to get the best cooling possible.
