We have the answers.

Most frequent questions and answers

Computer FAQ

Check that the power cord or charger is plugged in securely at both the computer end, and into the wall. If it is plugged into a power strip or battery backup, make sure that it is turned on and functioning properly. 

If it is still not turning on, press and hold the power button for 30 seconds. Release the power button and wait 10 seconds, then try to turn on the computer.

If it will still not turn on you may have a hardware failure, in which case call us or bring it into our shop for our technicians to take a look. 

If you computer crashes and comes up with the classic “blue screen of death”, it could potentially be a number of problems. The most common issues that arise when a blue screen happens are issues with memory, driver conflicts, or other hardware issues. 

On Windows 10 OS, a brief summary of what went wrong appears on the screen with an error code. We suggest writing this code down and giving us a call to advise you on what to do next. 

As with most computer errors, start by shutting down the computer and turning it back on. This will help determine if it was actually an error with the hard drive, or just a fluke. If the hard drive is damaged or failing, it will fail to boot again in most cases. If this happens contact us. We will want to immediately attempt a backup of your data so that you don’t lose photographs, files, documents, and anything else stored on you hard drive. 

Today’s computers are designed to be robust and run for long period of time. However, leaving you computer running 24/7 could cause issues with the life span of the fans, which are used to cool down your PC. Additionally, we recommend you turn off, or restart your computer at least a week in order for it to reset, and install updates. 

Users should avoid doing a hard shutdown unless there is an issue with the computer. By going through the shutdown command, the computer works through each step of its shutdown the way it was designed. 

If you hear a grinding or other odd noise when your computer is running it could be one of two things. First, if it is a faint grinding noise that sounds like a disc is spinning up, you could have a failing hard drive. If this is the case contact us right away.

If it is something else, it is possble that one of your fans inside the computer is starting to fail. In this instance you will want to get in touch with us to strip apart your machine, locate the failing fan, and install a new one so that your computer continues to get the best cooling possible. 

Virus FAQ

Malware is a blanket term used to describe a variety of different software that is used to compromise your computers system. It refers to adware, bots, bugs, ransomware, rootkits, spyware, trojan horse, virus, and more. Malware is used to cause a user grief, spread to other computers, capture or destroy data, and various other malicious acts. 

The first thing to know is that there is not any program out there that can guarantee protection from malware, or hackers. The first line of defense on Windows PC’s running Windows 7 & 10, is the built in antivirus software. This software runs in the background and gets updates automatically when the rest of the operating system is updated. 

If you want something a little more full featured you can contact us about BitDefender today. 

Internet FAQ

Recently internet scams have been on a rise. Microsoft, Google, Apple, or any other company does not provide technical support for your computer. Call us right away. We have the ability to detect problems or malware on your machine. If you get a pop-up that tells you to call a number to fix the issue, it is a scam. If you have granted access for someone to remote into your computer and take control, under no circumstances should you hand out payment information

When browsing the internet look at the web address at the top of your browser. If you are doing online banking, shopping, or anything that gives away confidential information, look for https://, to be in front of the website name. If it is only http://, and you are buying, transfering money, etc, get off the site right away. If it does not have the “s” added on this mean that the site is not secure to handle money transactions, or other personal data.  

When you purchase a computer from EmB Computing, we pre-install various programs that protect, and speed up you computer. Occasionally, one of these programs will ask that you install an update. The most important programs to update or Java, Antivirus updates, and Windows updates. Try not to put off updates for these programs. They can put your computer at risk by not having the most up to date security patches. If you are ever unsure, or do not feel comfortable updating programs yourself, give us a call and we can perform a cleanup, and update of your computer. 

Printer FAQ

Generally if you print a page and the printer goes through the motions of printing, but the page comes out blank, the ink heads in the printer are clogged up. This can happen if you have not printed anything for awhile. On you printer there should be a setting buried in the menu that allows you to “clean printer heads”, or something of this nature. 

It can take up to 5 cycles of running the cleaner to get the ink unclogged. If after you run the cycles, and you still cannot get anything to print out, give us a call and we’ll advise you on what to do next. 

On the front of you printer should be the model. (Example: Brother MFC J480DW) If you search for the model of your printer with the words drivers at the end (Brother MFC J480DW drivers), a list of websites will appear. Be sure to look for the website that is the direct manufacturer of your device. The website should instruct you on what drivers to choose from their list. If you have any issues or questions feel free to give us a call and talk to one of our technicians.